We’re excited to be recruiting for a Customer Support Manager (Maternity Cover) to join our team. This role is ideal for someone who is passionate about delivering exceptional customer experiences and supporting a fast‑paced, growing business. If you or someone you know might be a great fit, we’d love to hear from you.
The Full Range provides culinary and purchasing consultancy services to independent foodservice operators throughout the UK. Established in 2008 by George McIvor, Chairman of the Master Chefs of Great Britain, it aims to offer ideas and solutions to help the food service operator achieve greater purchasing efficiency and ultimately greater profit.
Working closely with its chosen national and regional suppliers across a broad range of product categories, including food & beverage, catering equipment and non-food, it has developed rapidly and built a loyal customer base, particularly amongst hotels, restaurants, private members clubs, golf clubs, garden centres and care homes. Now owned by Buyers Edge Platform, one of the world’s leading group purchasing organisations.
Job Description
Title: Customer Support Manager
Reports to: Regional Sales Manager, South
Geographical Area: Home based
Key Objectives
To provide a vital support link/liaison between the customer, sales teams and Directors
Customer Satisfaction
Customer Loyalty
Customer Retention
Lead generation – outbound calls
To arrange meetings for the sales team
Key Responsibilities
To establish and maintain a regular call cycle with all Full Range customers
Issue resolution – to respond to and follow up customer’s issues in a timely fashion by either assisting directly or routing issues and feedback accordingly.
To provide excellent customer service, in a timely manner, through regular contact, via phone and email
Provide effective and comprehensive communication to the sales team
To liaise with suppliers and customers on a day to day basis, problem solving & requesting data that is needed to complete daily tasks.
Ensure the CRM system is kept updated.
Manage and communicate on a weekly basis the location caterer schedules.
Qualify potential new leads, introduce The Full Range and secure initial meetings for the sales team.
Provide clear communication regarding pricing and product information to the sales team where required.
Provide bespoke internal Sales Management reporting upon request.
Skills Required
Strong written and verbal communication skills.
A good memory and attention to detail
Customer and team focussed
Ability to build strong relationships internally and externally
Multi-tasker
Self-motivated
Good knowledge of Microsoft Office
Professional demeanour, reliable & diligent
Role details
Maternity cover – 1 year (starting around April/May)
Salary: from £26,000 per annum • Fixed‑term maternity cover (12 months) / pro‑rated for the duration of the maternity‑cover contract only if the role is part‑time or shorter than a year
Laptop, phone provided
29 day holiday (inclusive of bank holidays)
