Job Description
The role will be to support the sales team and analyse data & trends in the marketplace. The individual will be responsible for working their way through multiple sets of data, compiling together and analysing as well as producing reports on a weekly/monthly basis.
Title: Customer Support
Reports to: Regional Sales Manager
Geographical Area: UK (Working from home)
Key Responsibilities
Working with the sales team to analyse multiple sets of data
Provide effective and comprehensive comms to sales team regarding benchmarking, results and presentations.
Assess and validate the quality of data coming into and leaving the business.
Provide clear communication regarding pricing and product information to the sales team where required.
Provide bespoke internal Sales Management reporting upon request.
Produce business reviews & order templates for key customers upon request.
Assist and provide Account Managers with data to identify growth opportunities.
Supporting sales team with bespoke quotes for equipment and other ADHOC requests.
Ensure all associated tables and tools, e.g. the benchmarking trackers are maintained and kept up to date.
TFR Systems – price file approvals, supplier listings, ongoing monitoring to ensure all data is captured, central point of contact for day-to-day customer & supplier issues.
Understand and ensure sensitive and confidential internal business information, such as, but not limited to, supplier/client deals and margins, are not disclosed to any unauthorised parties.
Liaising with suppliers and customers on a day-to-day basis, problem solving & requesting data that is needed to complete daily tasks.
Pulling and analysing data from internal systems and checking for pricing discrepancies.
Skills Required
Strong written and verbal communication skills.
Customer and team focussed.
Self-motivated.
Good Knowledge of Microsoft Office (Word, Excel, and PowerPoint)
Numeracy
Strong analytical skills
Attention to detail
High degree of computer literacy.
Ability to build strong relationships internally.
Being professional, reliable and diligent.
Role details
Full time
Pension scheme
Phone and laptop provided
29 day holiday (inclusive of bank holidays)
The Full Range – Company Background
The Full Range provides culinary and purchasing consultancy services to independent foodservice operators throughout the UK. Established in 2008 by George McIvor, Chairman of the Master Chefs of Great Britain, it aims to offer ideas and solutions to help the food service operator achieve greater purchasing efficiency and ultimately greater profit.
Working closely with its chosen national and regional suppliers across a broad range of product categories, including food & beverage, catering equipment and non-food, it has developed rapidly and built a loyal customer base, particularly amongst hotels, restaurants, private members clubs, golf clubs, garden centres and care homes. Now owned by Buyers Edge Platform, one of the world’s leading group purchasing organisations.
